Frequently Asked Questions

I CAN'T LOG IN AND NEED TO RESET MY PASSWORD.

No worries! Click this link for the log in page then simply click the link that says 'Forgot password?', put in your email address and click submit. If you're still having trouble logging in or resetting your password, please email us at memberservice@horseandrider.com.

If you have registered through one of our apps please complete the below instructions to link your subscription and personalize your account:

  1. Log out of the app

  2. Uninstall the app

  3. Reinstall/download the app from the marketplace

  4. Go to the account tab and click "Join Now"

  5. On the subscription screen, click "Already a Subscriber”

  6. On the sign in to your account screen click "Restore Purchase"

  7. Once this has been successful you will regain access to your account. 

  8. You may then go to the Account Tab in the app and click "Create Account" to personalize your account information.

HOW DO I CANCEL MY SUBSCRIPTION?

Head over to our Dashboard page where you can access all of your account information. Once you're in your dashboard, you can click on billing. On this page, scroll down to "Active Plan" and click the cancel button. If you're unable to cancel your account, please email us at memberservice@horseandrider.com.

WHAT HAPPENS AT THE END OF MY FREE TRIAL?

Signing up for our free trial allows you to give Horse&Rider OnDemand a test drive without being charged for 7 days. Once the free trial expires, you’ll become a full-fledged subscriber and will be billed monthly or annually at the subscription price set when you first began your free trial. To avoid being charged after starting a trial, please cancel the trial before expiration at OnDemand.HorseandRider.com/dashboard/billing. You will not lose access to the free trial if you cancel early. Learn more about subscription terms at https://ondemand.horseandrider.com/join.

HOW WILL YOU BILL ME?

We offer both monthly and annual billing. Depending on what option you choose, your subscription will be renewed at the end of each month or at the end of each year. If you choose to pay annually, you’ll save up to % compared to paying monthly.

WHAT IS YOUR REFUND POLICY?

Because we offer a free period for you to try Horse&Rider OnDemand before you are billed, we do not offer refunds. You will be auto-billed monthly or annually, depending on your chosen subscription, so if you want to make sure you're not charged again, you should unsubscribe before the end of the current billing period or free trial. Cancelled subscribers will not lose access to content until the end of the current billing period or free trial. If you believe your situation warrants an exception, you can submit your account for review at memberservice@horseandrider.com.

HOW DO I FIND A SPECIFIC TRAINER AND HOW CAN I RECOMMEND A TRAINER TO BE ADDED?

You can go to our Categories page and scroll down to the Filters option to select what you're looking for or use the Search button on the right hand side of the page. If you don't find the trainer you're looking for, please feel free to send us a recommendation to memberservice@horseandrider.com.

HOW DO I REACH TECHNICAL SUPPORT OR MEMBER SERVICES?

To send our super awesome technical support team a question or to reach member services for help with video content, account upgrades, or billing type questions please feel free to email us at memberservice@horseandrider.com.